Have you ever heard of a process improvement project that was scheduled to be finished in a few months but ended up dragging on for years?  If your answer is yes, then you are not alone.  In fact, 70% of process improvement projects fail for various reasons. (Source: McKinsey)

Typically, the process improvement projects that are managed by us have a high success rate, with a reduction in processing time of at least 20% on average.  The key to our success is to have strong capabilities in these three areas:

• Process planning.
• Tools.
• People.

To plan for an efficient process, we use Lean Six Sigma.  Lean Six Sigma is a world-class process improvement methodology that focuses on quality, efficiency and speed while reducing waste, defects and non-value adding activity.  This methodology helps organisations like Toyota and Motorola to generate billions of dollars of value.

For tools, we suggest using technology that is powerful, low-cost and widely used.  For example:

1. Microsoft Excel – best for storing data, doing complex calculations and automating calculation process steps.
2. Robotics Process Automation – best for automating administrative and repetitive tasks that occur on a frequent basis.
3. Power BI – best for presenting complex data insights in a visual format.

In terms of people capabilities, there are three important steps:

1. Bring the people with the right expertise into the project.
2. Create a respectful and fun environment where people feel safe to express their thoughts, enabling the team to find the root causes of problems.
3. Stimulate the team’s innovation, enabling the team to find sustainable solutions to tackle problems. 

Using these capabilities, Authentic Wise has helped numerous improvement projects to achieve extraordinary results.  If you would like your process to be improved, please contact us via hchow@authenticwise.com for a free consultation.

"Henry is authentic, polite and efficient with a great working attitude.  We are grateful for his business acumen, technical knowledge and professionalism which helped us to precisely identify the strengths of our business, the weaknesses and the potential problems.  He guided us to find a solution to the root causes of our problems, giving us hope for our business.  I am thankful for the assistance from Authentic Wise." - Faye, Manager